Refund & Cancellation Policy

1. No Subscriptions on HillyPix

HillyPix does not operate on monthly or recurring subscriptions.

There are:

• No automatic renewals
• No recurring charges
• No subscription cancellations

You only pay once for the content you choose to watch.

2. Ticket Purchases & Payments

When you purchase a movie, premiere screening, or bundle on HillyPix:

• Payment is charged immediately at checkout
• The ticket is linked to your HillyPix account
• Purchased content appears in My Library

All payments are processed through secure third-party payment gateways.

3. Refund Policy

All purchases on HillyPix are non-refundable..

Once a ticket is purchased:

• It cannot be cancelled
• It cannot be refunded
• It cannot be exchanged

This applies to:

• Individual movie tickets
• Premiere screenings
• Bundles or curated collections

This policy exists because digital content becomes instantly accessible after purchase.

4. Playback Window & Expiry

Each ticket comes with a limited viewing window, which will be clearly shown before purchase.

Please note:

• Your viewing window begins only when you press play, not when you purchase
• Once playback starts, the timer cannot be paused or reset
• Expired tickets cannot be refunded or reactivated

We recommend ensuring you are ready to watch before starting playback.

5. Premiere Screenings & Special Events

Each ticket comes with a limited viewing window, which will be clearly shown before purchase.

Premiere screenings and special events may have:

• Fixed start times
• Limited availability
• Shorter viewing windows

If you miss a premiere or do not watch within the allowed time, the ticket will be considered used, and no refund will be issued.
Any special rules for a premiere or event will be clearly mentioned on the purchase page.

6. Failed or Duplicate Payments

If a payment fails but money is deducted from your account:

• The amount is usually reversed automatically by your bank
• This may take 3–7 working days depending on your bank

If a payment is deducted twice or your ticket does not appear in My Library, please contact HillyPix support with:

• Transaction ID
• Date of payment
• Registered email or mobile number

7. Price Changes

Ticket prices may vary based on:

• Movie type
• Premiere status
• Bundles or special collections

Prices are shown clearly before checkout.Once purchased, the price paid will not change.

8. Account Issues

If your account is deleted:

• Movie type
• Active or unused tickets may expire
• Previously expired tickets cannot be restored

HillyPix is not responsible for ticket loss due to account deletion or misuse.

9.Contact & Support

If you face issues related to:

• Payments
• Ticket access
• Playback problems

Please reach out through the Help Centre with relevant details. Our team will assist you as quickly as possible.

Important Note

By purchasing content on HillyPix, you agree to this Refund & Cancellation Policy.

• HillyPix exists to support Northeast filmmakers and creators — every ticket directly contributes to sustaining local cinema and culture.